FAQs for New Website

1. Will I still be able to claim my voucher?

Yes, you can! Your existing vouchers will remain valid, and the codes will remain the same. You can continue to use them during checkout as before.

2. What will happen to my existing account?

Your existing account will remain active during the website migration. However, please note that your order history will not be retained. We apologise for any inconvenience caused. If you wish to access or obtain a copy of your order history, please reach out to our customer support team at enquiries@sodashi.com, and we will assist you.

3. Will I need to reset my password?

Yes, as part of the migration process, you will need to reset your password for security reasons. Don't worry; the process is simple.

After the launch of our site, you will receive an email with instructions to activate your account. Simply click the link provided in the email, and you will be guided through the password reset process.

If you can't find the activation email in your inbox, please check your spam or junk folder. If you still have not received it, please reach out to our customer support team at enquiries@sodashi.com, and we will be happy to provide it to you.

4. What changes can I expect on the new website?

The new website has been designed to offer more seamless experience for our valued customers. While your account information and vouchers will remain unchanged, you may notice some improvements in website navigation, checkout process, and overall user interface to enhance your shopping journey.

5. Will my personal information be transferred securely?

Absolutely! We prioritse the security and privacy of our customers' data. All personal information and sensitive data will be securely transferred to the new website using encrypted channels, ensuring your information remains safe.

6. When is the migration scheduled to take place?

The migration to the new website is planned for 29th of August 2023. During this period, the website will be in maintenance mode on 29th August 2023 (12.00am AWST), but we'll but we will aim to keep disruptions to a minimum.

7. What if I encounter any issues after the migration?

If you experience any issues, technical difficulties, or have questions, please contact our customer support team at enquiries@sodashi.com, our support team will be available to assist you.


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